What to Say in French When Things Go Wrong Abroad
Introduction: Travel Isn't Always Instagram Perfect 📸
You're strolling through Montmartre, espresso in hand, soaking in the cobbled charm of Paris. Then you reach into your bag—and your wallet is gone. Or maybe you're in a cozy Alpine town and suddenly your rental car won't start. Or you misread the menu and ordered something you're allergic to.
Travel, as life-affirming as it is, can also be unpredictable. And while social media sells us dreams of perfect sunsets and flawless croissants, the truth is: things go wrong. When they do, having the right words—in the local language—can make all the difference.
Whether you're facing a minor inconvenience or a full-on emergency, knowing what to say in French can reduce stress, speed up solutions, and earn you sympathy and help from locals. Most importantly, it gives you a sense of control when you're vulnerable.
This article is your practical toolkit 🧳 of what to say when travel takes a turn for the worse in French-speaking countries. From medical issues to police reports to everyday mishaps, we’ve got you covered with clear, useful, and culturally informed phrases. We'll also dive into the mindset needed to navigate misadventures with patience and grace, because how you say something in a new language often matters just as much as what you say.
Part 1: Lost Items and Theft 👜
Common Situations:
Lost passport, phone, or wallet
Theft in public spaces
Leaving items behind in taxis, hotels, or restaurants
Needing to cancel credit cards or contact consulates
Essential Phrases:
J'ai perdu mon portefeuille. = I lost my wallet.
On m'a volé mon sac. = My bag was stolen.
J'ai oublié mon téléphone dans le taxi. = I forgot my phone in the taxi.
Je ne retrouve pas mon passeport. = I can't find my passport.
OĂą est le poste de police le plus proche ? = Where is the nearest police station?
Je dois faire une déclaration de vol. = I need to report a theft.
Je dois contacter mon ambassade. = I need to contact my embassy.
Puis-je utiliser votre téléphone ? = May I use your phone?
Helpful Tips:
Police will often speak some English, especially in cities, but showing your effort in French helps. Always ask for a copy of the police report: Puis-je avoir une copie du rapport ?
Carry photocopies of your passport, ID, and insurance card in a separate bag or stored online. For lost cards: Je dois annuler ma carte de crédit. = I need to cancel my credit card.
Part 2: Medical Emergencies and Illness 🏥
Common Situations:
Feeling unwell
Needing a pharmacy or hospital
Allergic reactions
Prescription issues
Needing translation for medical documents
Essential Phrases:
J'ai besoin d'un médecin. = I need a doctor.
Appelez une ambulance, s'il vous plaît ! = Call an ambulance, please!
Je suis allergique aux arachides. = I am allergic to peanuts.
J'ai mal Ă la tĂŞte / au ventre / Ă la gorge. = I have a headache / stomachache / sore throat.
Est-ce qu'il y a une pharmacie ouverte ? = Is there a pharmacy that’s open?
J'ai perdu mes médicaments. = I lost my medication.
Ceci est une urgence. = This is an emergency.
Je dois aller Ă l'hĂ´pital. = I need to go to the hospital.
Pouvez-vous traduire cela pour moi ? = Can you translate this for me?
Avez-vous un médecin qui parle anglais ? = Do you have a doctor who speaks English?
Emergency Numbers in France:
Police: 17
Medical emergency (SAMU): 15
Fire brigade/emergency help: 18
EU-wide emergency number: 112
Helpful Tip:
Pharmacists in France can often help with minor health issues. For chronic conditions, carry a health card with your diagnosis, medication, and allergies translated into French.
Part 3: Transportation Troubles 🚉
Common Situations:
Missed trains or buses
Delayed or canceled flights
Lost or broken tickets
Rental car issues
Getting directions
Essential Phrases:
J'ai raté mon train. = I missed my train.
Mon vol a été annulé. = My flight was canceled.
J'ai perdu mon billet. = I lost my ticket.
La voiture ne démarre pas. = The car won’t start.
Il y a un problème avec ma réservation. = There is a problem with my reservation.
Je dois changer mon billet. = I need to change my ticket.
Y a-t-il un autre train aujourd’hui ? = Is there another train today?
Pouvez-vous m'aider Ă trouver la bonne porte ? = Can you help me find the correct gate?
Combien coûte un billet de remplacement ? = How much is a replacement ticket?
OĂą se trouve la station de taxi la plus proche ? = Where is the nearest taxi stand?
Helpful Tip:
French transportation staff appreciate calm and polite tones. Start with Bonjour and use Excusez-moi de vous dérangerto set a friendly tone.
Part 4: Hotel and Accommodation Issues 🛏️
Common Situations:
Overbooked hotels
Room issues (no heat, no hot water)
Lost key or access code
Unexpected charges
Understanding hotel rules
Essential Phrases:
Il y a une erreur avec ma réservation. = There is a mistake with my booking.
La chambre est trop bruyante. = The room is too noisy.
Il n'y a pas d'eau chaude. = There is no hot water.
Je n'arrive pas Ă ouvrir la porte. = I can't open the door.
J'ai perdu la clé. = I lost the key.
Est-ce que je peux changer de chambre ? = Can I change rooms?
Le chauffage ne fonctionne pas. = The heating isn't working.
Pourquoi y a-t-il des frais supplémentaires ? = Why are there extra charges?
Est-ce que le Wi-Fi fonctionne ? = Does the Wi-Fi work?
Puis-je avoir des serviettes propres ? = Can I have clean towels?
Helpful Tip:
Hotels appreciate when guests express concerns clearly and politely. Write things down if needed, and always greet staff before launching into your request.
Part 5: Food Allergies and Dining Dilemmas 🍽️
Common Situations:
Allergic reactions
Wrong order or overcharges
Difficulty understanding the menu
Special diet requests
Essential Phrases:
Je suis allergique à ... = I’m allergic to...
Ce plat contient-il du gluten ? = Does this dish contain gluten?
Je n'ai pas commandé cela. = I didn’t order this.
Je pense qu'il y a une erreur sur l'addition. = I think there is a mistake on the bill.
Pouvez-vous me recommander un plat sans viande ? = Can you recommend a dish without meat?
Est-ce que c'est très épicé ? = Is it very spicy?
Je ne mange pas de produits laitiers. = I don’t eat dairy products.
Avez-vous des options végétariennes ? = Do you have vegetarian options?
Est-ce que ce plat est sans arachides ? = Is this dish peanut-free?
Puis-je parler au chef ? = May I speak to the chef?
Helpful Tip:
Carry a card listing your allergies or dietary needs in French. Most restaurants will take this seriously and do their best to accommodate.
Part 6: Legal or Safety Concerns ⚖️
Common Situations:
Detained by police
Involved in an accident
Harassment or feeling unsafe
Document loss or ID theft
Essential Phrases:
Puis-je parler Ă un avocat ? = May I speak to a lawyer?
Je veux contacter mon ambassade. = I want to contact my embassy.
Je suis victime d'une agression. = I am a victim of an assault.
Quel est mon droit ? = What are my rights?
Puis-je passer un appel ? = May I make a phone call?
Je ne comprends pas ce que vous dites. = I don’t understand what you are saying.
Où est le consulat américain / canadien / britannique ? = Where is the American / Canadian / British consulate?
J'ai été impliqué dans un accident de voiture. = I was involved in a car accident.
Helpful Tip:
Always remain respectful. You have the right to legal counsel and consular assistance. Write down your country’s embassy phone number before your trip.
Bonus: Useful Phrases for Asking Help Politely 🙋‍♂️
Excusez-moi, pouvez-vous m'aider ? = Excuse me, can you help me?
Je suis perdu(e). = I am lost.
Pouvez-vous répéter lentement, s'il vous plaît ? = Can you repeat slowly, please?
Je ne parle pas bien français. = I don’t speak French well.
Merci beaucoup de votre aide. = Thank you very much for your help.
Est-ce que vous connaissez quelqu'un qui parle anglais ? = Do you know someone who speaks English?
C'est urgent. = It’s urgent.
Pouvez-vous m'accompagner ? = Can you go with me?
Conclusion: Preparation = Empowerment đź’Ş
The best-case scenario is that you won’t need any of these phrases. But if you do, you’ll be glad you had them.
Learning how to say a few key things in French can make a stressful situation manageable. It can smooth over misunderstandings, connect you to helpful people, and even get you out of trouble. More importantly, it gives you confidence in uncertain moments.
As the saying goes, "Mieux vaut prévenir que guérir" — better to prevent than to cure. Preparing your travel vocabulary isn’t just smart. It’s empowering. You won't always avoid problems, but you'll face them more calmly, capably, and confidently.
Get Confident with Real-World French đź’¬
At Polyglottist Language Academy, we help travelers do more than memorize verbs—we prepare you for the unexpected. Our classes focus on real-life French that gives you the tools to handle anything from ordering lunch to handling a lost passport.
Ready to travel smart and speak French with confidence? Join us today and turn "oh no!" moments into "I've got this."